FREE SHIPPING in the continental U.S. only. We do not ship outside the continental United States.
To guarantee delivery, we must have proper and complete addresses. Sorry, we cannot deliver to P.O. Boxes or A.P.O. and F.P.O. addresses
When your order is placed you will receive an email with the expected shipping date, and when your order is shipped, you will receive an email with the tracking number. Our products are shipped via USPS. Actual shipping time is usually between 2 to 4 business days with shipments left at the indicated address (no signature is required).
In the event of a return, we will accept those that can be traced to manufacturing defects and shipping related issues on a case by case basis. If a customer receives a damaged or defrosted product, we requires the customer to notify us on the same day the product is received through the following e-mail address: firstname.lastname@example.org. Please include the name you used when you ordered, the contents of your order and a brief description of the complication along with several photos of the products, and we will promptly email or call you to remedy the issue. Our team will evaluate each case and determine how to proceed. To qualify for a refund or product replacement, the requirements above must be fully met.
We do not accept returns for any products that have been opened. However, if a customer wishes to return a product that has not been opened or unsealed, please notify us at the following e-mail address: email@example.com. The customer is responsible for shipping costs and for the product to be returned to us in the same frozen condition as it was originally shipped from our warehouse in order for a refund to be processed.For your protection, please use FedEx, UPS or Insured Parcel Post for shipment and include a small amount of dry ice to keep the product frozen. The original shipping fees are not refundable. If we receive the product in good condition, a credit for the price of the item and applicable taxes will be applied to your credit card
Please note once an order has been processed it cannot be modified or canceled. In the case of frozen items, if the product does not return in the same frozen condition as it was originally shipped from our facility, we will not be able to refund the value of the shipment. Original shipping fees are not refundable.